Overview

Open Banking is now available for all of our clients with UK Bank Accounts and UK Credit Cards, including American Express. This support means you can now see bank account/credit card balances and transactions within your self-managed holdings on your clarity valuations page.

Regulatory Approval

clarity has been authorised by the Financial Conduct Authority to provide Open Banking Account Information Services. This authorisation enables clarity to securely use UK banking API's to receive your bank account/credit card balances for any accounts you wish to add. Note we are limited to the range of banks or credit cards that have chosen to support Open Banking.

How it works

Deactivation of your login details

We'll automatically disable your access to the internet service if three incorrect attempts are made to log in using your details. This is to stop fraudsters making repeated attempts to get into your accounts.

Firewalls

clarityONLINE is protected by firewalls which block unauthorised entry. Firewalls are selective barriers which permit only specific types of traffic through to our systems.

Timed logout

clarityONLINE logs you out automatically if you don't use the service for 15 minutes. This gives you added protection if you forget to log yourself out.

Data encryption

clarityONLINE is hosted on a secure, 256-bit encrypted server with a DigiCert EV SSL certificate installed. This means that all your online activity with clarityONLINE is encrypted from the point that clarity website information leaves your computer until it enters clarity.

If you have forgotten your password, please click here to have a new password emailed to you. You can also access this facility from the login box in the top right hand corner of the clarity website. Please note that the password is case sensitive, so you may want to check if the CAPS LOCK is on or off on your keyboard.

If you are having difficulties logging on, please contact us on enquiries@clarityglobal.com.

Registered users can monitor their holdings with Aegon, FundsNetwork, Insignis Cash, James Hay, Moventum and Transact via our virtualWRAP service™.

To access your valuation information you will need to enter your individual login and update your valuation feed details with your Aegon, FundsNetwork, InsignisCash, James Hay, Moventum and or Transact reference number.

Please note that the valuation information may take up to two working days to become available once you have added your reference number to your profile.

Click here for more information about our online valuation service.

At present you can make both ISA and Unit Trust/OEIC investments via our online application service provided by both the Aegon and FundsNetwork Platforms.

For more information regarding online applications, please have a look at our Online Application Guide. The guide explains what information you will need before starting the application and will also help you through each step of the online application process.

If you are having difficulties investing online, please contact us on enquiries@clarityglobal.com.

In the first instance, call clarity on 0800 368 7511 and we will be happy to direct your call accordingly.

The currency rates used in the benefit statement are provided by Wise. Wise is one of the UK’s fastest growing foreign exchange and international payments companies, offering individuals and businesses competitive exchange rates and award-winning service.

Conversion rates are updated on a daily basis and the current rates are shown below. These are the interbank rates, they show where the market is currently trading and are not indicative of the rates Wise can offer you. For dealable rates (in any amount) and more currencies, contact Wise directly.

Conversion rates are updated on a daily basis and the current rates are shown below:

USD - GBP 0.8085 USD - EUR 0.9375 EUR - GBP 0.8624 EUR - USD 1.0667 GBP - USD 1.2369 GBP - EUR 1.1596

In the event of a complaint arising, the firm has complaint procedures in place that will be followed. If the complaint cannot be resolved satisfactorily, the individual can refer their complaint to The Financial Ombudsman Service (FOS) which is an agency for arbitrating on unresolved complaints between regulated firms and their clients.

Full details can be found on its website at www.Financial-Ombudsman.org.uk.

If you need guidances, you can access the help guide page here.